One customer support platform

Every customer request. One inbox.

Talk to customers through website chat, Telegram, Viber, and email. Capture submissions from any web form so no request gets lost.

Try it for free Explore the features
  • Quick setup
  • No desktop software
  • Reply from web or mobile
Customer messages from chat, email, Telegram, and Viber flowing into Supportix
Connect the channels you already use:
Website chat
Telegram
Viber
Email
Web forms
Features

One team, every communication channel

Your team no longer needs to switch between apps. Every conversation and customer detail is available in one workspace.

Website chat

Answer visitors in real time and keep every website conversation in Supportix.

Messaging apps

Connect Telegram, Viber, and Facebook Messenger, and answer every chat next to your website conversations.

Email support

Turn incoming emails into trackable requests with complete conversation history.

Website form capture

When a visitor submits a form, create a request containing the submitted fields.

Customer surveys

Create surveys, show them to visitors in the website widget, and collect responses in one place.

Knowledge base

Publish a searchable help center on your own domain, with articles and categories written in Markdown.

Mobile app

Stay available away from your desk and respond to urgent customer requests.

Customer profiles and history

See customer details, companies, and the full history of every interaction.

Analytics and reports

Measure response times, workload, request volume, and team performance.

Website chat
VisitorHi, is my order ready?
ChannelTelegram
Send reply
New messageShared inbox
Customer
Alex Smith
Channel
Telegram
Replied from
Mobile app
Chat & messengers

Every website and messenger conversation in one inbox

Install the JavaScript widget on your site with a script tag, or add it through Google Tag Manager, then connect Telegram, Viber, and Facebook Messenger. Every conversation lands in the same inbox with the customer’s details and history attached.

  • Install once

    Add the JavaScript widget with a script tag, or install it through Google Tag Manager.

  • Real-time website chat

    Reply to visitors on your site the moment they write.

  • Telegram, Viber, and Messenger in one inbox

    Connect all three and every conversation lands next to your website chat, with the customer’s details and history attached.

  • Reply from anywhere

    Answer from the web app or the mobile app, and reuse saved reply templates for common questions.

Email support

Turn every email into a tracked support request

Connect a mailbox you already use, or configure Supportix to receive support email directly. Every incoming email becomes a request with full conversation history, and replies go back to the customer by email from the same inbox.

  • Connect over IMAP

    Link a mailbox you already use without changing where your mail is delivered.

  • Or receive mail directly

    Follow the guided DNS setup in Supportix, with help from your email administrator if needed.

  • Tracked requests with full history

    Every incoming email becomes a request, with the complete conversation history attached.

  • Spam filtered automatically

    Incoming mail is filtered for spam before it reaches your inbox.

Incoming email
Fromalex@example.com
SubjectQuestion about my invoice
Mailboxsupport@yourcompany.com
Send reply
New requestEmail
Customer
Alex Smith
Channel
Email
Assigned to
Support team
Request a consultation
NameAlex Smith
Phone+1 202 555 0147
Interested inConnecting the service
Submit request
New requestWebsite form
Customer
Alex Smith
Channel
Web form
Assigned to
Sales team
Website form capture

Turn every form submission into a support request

When a visitor submits a form on your website, Supportix creates a request with the information they entered. The request appears in the shared inbox, ready for your team to follow up.

  • Any form fields

    Name, contact details, selected service, comments, and other information.

  • Automatic request creation

    The request appears in the shared inbox and is immediately available to your team.

  • No lost requests

    Every submission is saved together with the customer’s complete history.

Customer surveys

Ask customers how you did — right in the widget

Create surveys in Supportix and show them to visitors through the website widget. Responses are collected automatically, so you always know how customers rate your support.

  • Flexible questions

    Ratings, multiple choice, or free text — build the survey your team needs.

  • Shown in the website widget

    The survey appears in the same widget your customers already use to chat with you.

  • Results in one dashboard

    Answers are collected and summarized in Supportix, next to your conversations.

How was your support experience?
Excellent
Good
Poor
Send answer
Survey resultsSupport quality
Excellent72%
Good21%
Poor7%
Responses
214
New article
TitleHow to reset your password
CategoryAccount
FormatMarkdown
Publish
Help centerhelp.yourcompany.com
HTTPS
Active
Template
Default
Status
Published
Knowledge base

Publish a help center your customers can search

Write categories and articles in Markdown, then publish them as a public help center on your own domain — or as a path on a domain you already use. Keep a separate knowledge base for each supported language, with a switcher between them.

  • Your own domain

    Publish at help.yourcompany.com or yourcompany.com/help, with automatic HTTPS and domain verification from the dashboard.

  • Markdown articles, two templates

    Write categories and articles in Markdown, order them by hand, and pick a template with your brand color and logo.

  • Search and draft previews

    Customers search across every article. Keep new articles as drafts with a private preview link until you publish them.

  • Easy to find online

    Supportix adds the technical information that helps search engines find and understand your published articles.

A simple process

From first message to resolution, without the chaos

01

A customer contacts your team

They start a website chat or choose another connected channel such as Telegram, Viber, or email.

02

Your support teammate responds

The request arrives in the web or mobile app with the customer’s details and conversation history.

03

The request is resolved quickly

The customer gets a useful answer without repeating information and leaves satisfied with the service.

FAQ

Frequently asked questions

Can’t find the answer? Message us on Telegram or at info@supportix.co.

Do I need to install any software?

No. Your team works in a browser-based dashboard. You only need to add the widget to your website once.

Can I connect several channels at once?

Yes. Website chat, Telegram, Viber, email, and web forms work together and feed into the same inbox.

What happens to submitted form data?

After a form is submitted, Supportix creates a request and saves the submitted fields so your team immediately sees every detail.

Can I run customer surveys?

Yes. Create a survey in the survey manager and it is shown to visitors in the website widget. Responses are collected and summarized in your dashboard.

Can I publish a help center on my own domain?

Yes. A subdomain such as help.yourcompany.com is the simplest option. You can also use your root domain or a path such as yourcompany.com/help, but those options need additional domain or website configuration. Follow the setup guide for the address you choose.

Is Supportix suitable for a small team?

Yes. You can start with the essential channels and add more workflows as your team grows.

Bring structure to customer requests

Bring all your customer support into Supportix

Connect your channels and try one shared inbox for your team.

Start for free