Website chat
Answer visitors in real time and keep every website conversation in Supportix.
One customer support platform
Every customer request. One inbox.
Talk to customers through website chat, Telegram, Viber, and email. Save the details customers send through website forms so no request gets lost.
- Quick setup
- No desktop software
- Reply from web or mobile
Connect the channels you already use:
Website chat
Telegram
Viber
Email
Web forms
Features
All your customer conversations in one place
Your team no longer needs to switch between apps. Every conversation and customer detail is available in one workspace.
Messaging apps
Reply to messages from Telegram and Viber in the same inbox as your website chats.
Email support
Keep incoming emails and your replies together so your team can follow each request.
Requests from website forms
Supportix saves the details visitors send through your website forms as requests for your team.
Customer surveys
Create surveys, show them to visitors in the website widget, and collect responses in one place.
Knowledge base
Create a place where customers can find answers. Add helpful articles, group them by topic, and let customers search.
Mobile app
Stay available away from your desk and respond to urgent customer requests.
Customer profiles and history
See customer details, companies, and the full history of every interaction.
Analytics and reports
See how many requests your team receives, how quickly they reply, and how much work each person handles.
Website chat
VisitorHi, is my order ready?
ChannelTelegram
Send reply
New messageShared inbox
- Customer
- Alex Smith
- Channel
- Telegram
- Replied from
- Mobile app
Chat & messengers
Every website and messenger conversation in one inbox
Add a chat button to your website and connect Telegram and Viber. Your team can reply to all messages from one inbox and see each customer’s details and past conversations.
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Install once
Add the chat code to your website directly or through Google Tag Manager. The setup guide shows both options.
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Real-time website chat
Reply to visitors on your site the moment they write.
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Telegram and Viber in one inbox
Read and reply to messages from both apps in one place, along with your website chats and each customer’s conversation history.
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Reply from anywhere
Answer from the web app or the mobile app, and reuse saved reply templates for common questions.
Website live chat Telegram and Viber support Explore chat and messaging channels How to install website chat
Email support
Turn every email into a tracked support request
Connect a mailbox you already use, or configure Supportix to receive support email directly. Every incoming email becomes a request with full conversation history, and replies go back to the customer by email from the same inbox.
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Use your existing mailbox
Link a mailbox you already use without changing where your mail is delivered.
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Or receive mail directly
Follow the instructions in Supportix to change where your support email is delivered. Ask the person who manages your email to help if needed.
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Tracked requests with full history
Every incoming email becomes a request, with the complete conversation history attached.
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Spam filtered automatically
Incoming mail is filtered for spam before it reaches your inbox.
Incoming email
Fromalex@example.com
SubjectQuestion about my invoice
Mailboxsupport@yourcompany.com
Send reply
New requestEmail
- Customer
- Alex Smith
- Channel
- Assigned to
- Support team
Request a consultation
NameAlex Smith
Phone+1 202 555 0147
Interested inSetting up Supportix
Submit request
New requestWebsite form
- Customer
- Alex Smith
- Channel
- Web form
- Assigned to
- Sales team
Requests from website forms
Turn every form submission into a support request
When a visitor submits a form on your website, Supportix creates a request with the information they entered. The request appears in the shared inbox, ready for your team to follow up.
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All the details customers enter
Name, contact details, selected service, comments, and other information.
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Ready for your team to answer
The request appears in the shared inbox and is immediately available to your team.
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No lost requests
Every submission is saved together with the customer’s complete history.
Customer surveys
Ask customers to rate your support
Create surveys in Supportix and show them to visitors through the website widget. Responses are collected automatically, so you always know how customers rate your support.
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Flexible questions
Let customers give a rating, choose an answer, or write their own response.
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Surveys in your website chat
Customers answer the survey in the same chat window they use to contact you.
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Results in one dashboard
Answers are collected and summarized in Supportix, next to your conversations.
How was your support experience?
Excellent
Good
Poor
Send answer
Survey resultsSupport quality
Excellent72%
Good21%
Poor7%
- Responses
- 214
New article
TitleHow to reset your password
CategoryAccount
LanguageEnglish
Publish
Help centerhelp.yourcompany.com
- HTTPS
- Active
- Template
- Default
- Status
- Published
Knowledge base
Help customers find answers on their own
Write answers to common questions and group them by topic. Customers can read your articles and search for help at a web address you choose. Add articles in other supported languages so customers can choose their language.
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Your own web address
Let customers find your articles at an address such as help.yourcompany.com or yourcompany.com/help.
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Your articles, your style
Group articles by topic and choose the order they appear in. Pick one of two designs and add your company color and logo.
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Review articles before publishing
Customers can search your published articles. Share drafts with your team for review before making them available to everyone.
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Easy to find online
Supportix helps search engines like Google find and understand your published articles.
Knowledge base on your domain Explore knowledge base features How to create a knowledge base
A simple process
From a customer’s question to your team’s answer
01
A customer contacts your team
They start a website chat or choose another connected channel such as Telegram, Viber, or email.
02
Your support teammate responds
The request arrives in the web or mobile app with the customer’s details and conversation history.
03
The request is resolved quickly
The customer gets a useful answer without repeating information and leaves satisfied with the service.
FAQ
Frequently asked questions
Can’t find the answer? Message us on Telegram or at info@supportix.co.
Do I need to install any software?
No. Your team can use Supportix in a web browser. To offer website chat, add the Supportix chat code to your site once.
Can I connect several channels at once?
Yes. Website chat, Telegram, Viber, email, and web forms work together and feed into the same inbox.
What happens to submitted form data?
After a form is submitted, Supportix creates a request and saves the submitted fields so your team immediately sees every detail.
Can I run customer surveys?
Yes. Create a survey in the survey manager and it is shown to visitors in the website widget. Responses are collected and summarized in your dashboard.
Can I publish a help center on my own domain?
Yes. An address such as help.yourcompany.com is the easiest option to set up. You can also use yourcompany.com or yourcompany.com/help, with additional setup. The guide explains what is needed for each address.
Is Supportix suitable for a small team?
Yes. Start with the ways your customers already contact you, and connect more as your team grows.
Bring structure to customer requests
Start for free
Bring all your customer support into Supportix
Connect your channels and try one shared inbox for your team.