Multiple channels
Bring website chat, messengers, email, and forms into one shared inbox.
One customer support platform
Every customer request. One inbox.
Talk to customers through website chat, Telegram, Viber, and email. Capture submissions from any web form so no request gets lost.
- Quick setup
- No installation
- Your whole team online
Connect the channels you already use:
Website chat
Telegram
Viber
Email
Web forms
Features
One team, every communication channel
Your team no longer needs to switch between apps. Every conversation and customer detail is available in one workspace.
Email support
Turn incoming emails into trackable requests with complete conversation history.
Webchat support
Answer visitors in real time and keep every website conversation in Supportix.
Mobile application
Stay available away from your desk and respond to urgent customer requests.
Customer CRM
See customer details, companies, and the full history of every interaction.
Automatic routing
Assign requests to the right group or teammate based on your routing rules.
Form constructor
Capture any form submission and create a structured customer request automatically.
Analytics and reports
Measure response times, workload, request volume, and team performance.
Request a consultation
NameAlex Smith
Phone+1 202 555 0147
Interested inConnecting the service
Submit request
New requestWebsite form
- Customer
- Alex Smith
- Channel
- Web form
- Assigned to
- Sales team
Website requests
Turn every form submission into a support request
Supportix captures data from forms on your website and automatically creates a request. Your team gets every completed field immediately and can continue working with the customer.
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Any form fields
Name, contact details, selected service, comments, and other information.
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Automatic request creation
The request appears in the shared inbox and is immediately available to your team.
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No lost requests
Every submission is saved together with the customer’s complete history.
A simple process
From first message to resolution, without the chaos
01
A customer contacts your team
They start a website chat or choose another connected channel such as Telegram, Viber, or email.
02
Your support engineer responds
The request arrives in the web interface or mobile application with the customer context and conversation history.
03
The request is resolved quickly
The customer gets a useful answer without repeating information and leaves satisfied with the service.
FAQ
Frequently asked questions
Can’t find the answer? Message us on Telegram or at info@supportix.co.
Do I need to install any software?
No. Your team works in a browser-based dashboard. You only need to add the widget to your website once.
Can I connect several channels at once?
Yes. Website chat, Telegram, Viber, email, and web forms work together and feed into the same inbox.
What happens to submitted form data?
After a form is submitted, Supportix creates a request and saves the submitted fields so your team immediately sees every detail.
Is Supportix suitable for a small team?
Yes. You can start with the essential channels and add more workflows as your team grows.
Bring structure to customer requests
Start for free
Bring all your customer support into Supportix
Connect your channels and try one shared inbox for your team.