Start helping customers in a few steps

First steps

Register in Supportix with your business email. The first account becomes the workspace owner and can configure channels, teammates, and routing rules.

1. 1
   Create your account

   Open the registration page, enter your business email, and confirm the address.

2. 2
   Set up your workspace

   Add your company name and select the basic support settings.

3. 3
   Invite your team

   Add coworkers or employees and assign the access they need to handle requests.

Install the widget

Create a website channel in Supportix and copy the generated JavaScript snippet. The widget is loaded asynchronously and does not block the rest of your page.

Install directly in HTML

1. 1
   Open the channel settings

   In Supportix, choose Channels → Website chat → Add channel.

2. 2
   Copy the widget code

   Use the snippet generated for your workspace. It contains your unique channel key.

3. 3
   Paste it before the closing body tag

   Add the code on every page where the chat button should appear.

Install with Google Tag Manager

Create a new Custom HTML tag, paste the same widget code, choose the All Pages trigger, and publish the container. Open your website in a private window to confirm that the chat button appears.

Add a Telegram channel

1. 1
   Create a bot with BotFather

   Open @BotFather in Telegram, send /newbot, and follow the prompts to choose a name and username.

2. 2
   Copy the bot token

   BotFather returns an API token after the bot is created. Treat it as a password and do not publish it.

3. 3
   Connect the bot in Supportix

   Choose Channels → Telegram → Add channel, paste the token, select the responsible group, and save.

4. 4
   Test the connection

   Send a message to the bot. A new request should appear in the shared inbox.

Add a Viber channel

1. 1
   Create a Viber bot

   Use the official Viber administration tools available for your business account to create a bot or public account.

2. 2
   Copy the authentication token

   Open the bot settings and copy its private authentication token.

3. 3
   Add the channel in Supportix

   Choose Channels → Viber → Add channel, paste the token, and assign the channel to a support group.

4. 4
   Send a test message

   Open the public bot link from another Viber account and verify that the message reaches Supportix.

Set up support mail

Connect an existing mailbox through IMAP, or let Supportix receive mail for a dedicated support address through DNS.